Ch. 02AI Booking Chatbot — books, reschedules, upsells in under a minute.

What follows is a verbatim conversation between a visitor and Sarah, the booking agent we operate for DentureReady. Seven fields, one clinic, one calendar event — typeset here so the seams are visible.

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DentureReady — multi-zone GTA Sarah · Llama 3.3 70B Supabase + PostGIS Calendar event sync <5s

v.01.42

Section / 02 · The conversation

A typeset specimen.

Each line reveals on scroll. Margin notes type themselves in as their referenced line crosses the read-line. Seven fields, in order. Never pricing.

          Transcript — Sarah · DentureReady
          Ref. conv_03f1d4
        
Visitor
§ 01 · t = 00:00Cold open · UTM direct · device iOS · Safari · zone unresolved
Sarah
§ 02 · t = 00:01Field 1 / 7 · prompt warm + concise · 1–2 sentences
Visitor
§ 03 · field capturedName = "Sam Reyes" · stored conv.name
Sarah
§ 04 · t = 00:14Field 2 / 7 · service intent · open-ended
Visitor
§ 05 · classifierMatch Custom Dentures · confidence 0.94
Sarah
§ 06 · t = 00:21Field 3 / 7 · timing · branched: soonest / specific / flexible
Visitor
§ 07 · resolvedTiming flexible · target window May 12 – 18
Sarah
§ 08 · t = 00:28Field 4 / 7 · email · validated server-side
Visitor
§ 09 · capturedEmail · regex pass · domain gmail.com
Sarah
§ 10 · t = 00:34Field 5 / 7 · phone
Visitor
§ 11 · capturedPhone · area code 416 · normalized E.164
Sarah
§ 12 · t = 00:41Fields 6 – 7 / 7 · address & postal · accepts free-form
Visitor
§ 13 · postal-code resolvedM5V 2K1 → zone Downtown · M5V · clinic Downtown Toronto Denture Centre
Sarah
Booked. 
§ 14 · t = 00:47BOOKING_WRITTEN · cal_event cmp1f9e · email queued · SMS queued

          End of transcript · 14 turns
          Total · 00:47
        

§ 01 — 14Marginalia rendered server-side · timings drawn from production logs · names redacted in client-facing version

REF.Express + Groq + Llama 3.3 70B versatile · temp 0.7 · POST /api/chatbot/message

DEL.Calendar event written via Google Calendar API · <5 seconds end-to-end · clinic-scoped

Section / 03 · Glossary of zones

It knows which one is closest.

i. Downtown · M4* / M5*

Downtown

Forward-sortation areas M4*, M5*. Routes to Downtown Toronto Denture Centre. Walk-in dense, shorter windows.

ii. East GTA · L1*

East

Pickering, Ajax, Whitby, Oshawa. L1H, L1N, L1P. Highway-served, larger appointment windows.

iii. North GTA · L0* / L9*

North

Newmarket, Aurora, Bradford. L0G, L9N. Rural-edge — match by drive-time, not radius.

iv. West GTA · L4* / L5* / L6*

West

Vaughan, Mississauga, Brampton. L4Y, L5N, L6T. Highest volume — PostGIS picks the right one.

Section / 04 · The booking

Lands as a typeset receipt.

Calendar Event · cal_event cmp1f9e Confirmed · 00:47s

Custom Dentures · Sam Reyes

Tuesday, May 14 · 2:30 PM EST · 60 min

ClinicDowntown Toronto Denture Centrei.

ZoneDowntown · M5Vii.

ServiceCustom Denturesiii.

VisitorSam Reyes · sam.reyes@gmail.comiv.

Phone416-555-0142 · SMS scheduledv.

PostalM5V 2K1 · resolved by PostGISvi.

ConfirmationEmail queued · cal sync <5svii.

Recorded · 03:42:45 AM Booked · via Sarah

Why it doesn't sleep.

Most service businesses lose 30–50% of inquiries to slow response. Sarah replies in under two seconds — at 3 AM, on Sunday, on a stat holiday. The booking lands in the calendar before the visitor closes the tab.

i. Reply latency

<2s

Groq + Llama 3.3 70B versatile, temp 0.7. Warm, professional, concise — one field at a time.

ii. Booking time

~47s

From "hi" to confirmation email. Seven fields, one calendar event, all server-side.

iii. Sleep / week

3 AM, Sunday, stat holiday. Sarah doesn't blink. We tune. We don't review every conversation.

In production Client: DentureReady Region: GTA · 4 zones

Sarah, at DentureReady.

Currently fielding consultations across a multi-zone GTA denture clinic directory — Downtown Toronto, East GTA, North GTA, West GTA. The conversation is hers. The booking lands in the right clinic's calendar.

GTA zones live

Real services routed

<2s

Reply latency

24/7

Live, no queue

Live · Sarah · DentureReady

Begin · 02 / Booking Chatbots

Stop losing the 3 AM inquiry.

A geo-aware bot, your voice, your calendar. We build it. We operate it. You handle the customer when they walk in.

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